Talking Coffee, Doughnuts and Tacos with Chuck Davidson

Talking Coffee, Doughnuts and Tacos with Chuck Davidson

Talking Coffee, Doughnuts and Tacos with Chuck Davidson

In this week’s BIGcast, Chuck Davidson and John discuss mobile adoption, merchant wallets, mobile app adoption, customer experience and donuts.

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In this episode:

  • Why cash is still king, and what this means for merchant wallets and mobile adoption.
  • The importance of training front-line workers on the features and functionality of mobile payments, how this translates into a value proposition for customers, and what drives app adoption.
  • Chuck presents case studies on some of the companies he has worked with to develop mobile payment apps, focusing on how they tapped into the customer experience.
  • The threat merchant wallets pose to financial institutions.
  • Who should own the merchant wallets in an organization?
  • The challenge mobile aggregators present to financial institutions, and the interchange effects.

If you have any questions for Chuck, you can email them to

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