Talking Coffee, Doughnuts and Tacos with Chuck Davidson

Talking Coffee, Doughnuts and Tacos with Chuck Davidson

Talking Coffee, Doughnuts and Tacos with Chuck Davidson

In this week’s BIGcast, Chuck Davidson and John discuss mobile adoption, merchant wallets, mobile app adoption, customer experience and donuts.

Thank You for Listening!
Thank you for listening, and for helping this podcast to grow in 2016. We want you to participate in the 2017 podcasts, so John will give away 2 Google Home speakers to two listeners. To enter, just send a question or comment regarding the podcast, to info@big-cu.com, or post a tweet @jbfintech or @154advisors. Winners will be announced in February.

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In this episode:

  • Why cash is still king, and what this means for merchant wallets and mobile adoption.
  • The importance of training front-line workers on the features and functionality of mobile payments, how this translates into a value proposition for customers, and what drives app adoption.
  • Chuck presents case studies on some of the companies he has worked with to develop mobile payment apps, focusing on how they tapped into the customer experience.
  • The threat merchant wallets pose to financial institutions.
  • Who should own the merchant wallets in an organization?
  • The challenge mobile aggregators present to financial institutions, and the interchange effects.

If you have any questions for Chuck, you can email them to info@big-fintech.com.

URLs related to this week's BIGCast:

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About BIGcast Network

Credit Union Industry Experts, John Best, Founder of Best Innovation Group (BIG), Glen Sarvady, Managing Principal at 154 Advisors and Anne Legg, Founder of THRIVE Strategic Services have teamed-up to offer a new podcast series to form the BIGcast Network. The BIGcast will become a twice weekly podcast and will be offering financial news and thought leadership in the areas of Business Strategy, Innovation, Payments and Leadership to financial institutions globally. Meet the BIGCast Network Team:

John Best is recognized as a thought leader and visionary of technology advancements and financial application development within the credit union industry. Requests for speaking engagements include Symitar national and regional conferences, Information Technologies Credit Union Association annual conference, and CUNA Technology Council, CUNA Marketing Council, CUNA lending Council Filene Water Cooler Annual Symposium and Correlation annual meeting as a keynote speaker.
Anne Legg is founder of THRIVE Strategic Services. THRIVE leads organizations to goal attainment via data translation resulting in innovative and transformational business strategies. Anne is a recognized credit union expert and thought leader with an MBA thesis on the credit union business model as well as two internationally published whitepapers on credit union business strategy. She has served as an SME for CUNA and National University and has instructed at several CUNA schools.
Glen Sarvady’s episodes of the BIGCast will focus on top-of-mind topics impacting the payments world, analysis of recent product launches, acquisitions, partnerships and innovations, and on-site reporting and interviews from industry venues like Finovate, Money 20/20 and NACHA Payments. Interviews will be brief and to-the-point, emphasizing substance and avoiding informercial territory. As with other BIGCast Network offerings credit unions receive added attention, but the discussions will be relevant and entertaining for strategic thinkers across the financial services spectrum, particularly those interested in consumer and small business experience and the real-world effects of breakthrough payment innovations.

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