Voice Banking, Card Skirmishes and Why Chat is the New Browser

Voice Banking, Card Skirmishes and Why Chat is the New Browser

Voice Banking, Card Skirmishes and Why Chat is the New Browser

In this first of a two-part episode, John and Glen catch up on various topics including the Walmart Canada / Visa dispute and a deeper look at gift cards in the recent Fed Payments Research study, as well as an exciting product announcement from John.

Listen to Part 2, Are Bank Accounts Necessary? And, Other Stuff: http://bigfintechmedia.com/Podcast/are-bank-accounts-necessary

Thank You for Listening!
Thank you for listening, and for helping this podcast to grow in 2016. We want you to participate in the 2017 podcasts, so John will give away 2 Google Home speakers to two listeners. To enter, just send a question or comment regarding the podcast, to info@big-cu.com, or post a tweet @jbfintech or @154advisors. Winners will be announced in February.

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In this episode:

  • An update on the Walmart Canada dispute with Visa over the cost of accepting credit cards, including Visa’s response to Walmart’s actions.
  • The Federal Reserve Payments Study showed that gift cards displayed little growth between the 2013 and 2016 reports. Glen discusses the factors governing the slow growth of cards, especially private user cards.
  • How programmable amount gift cards are changing the gift card industry, how people use gift cards at the register, and how both of these affect the transaction counts the Fed uses in its Payments reports.
  • New advancements in gift card technologies.
  • John will attend the National Credit Union Information Sharing and Analysis Organization Technical Conference at the end of January and talks about why he is excited to attend.
  • John makes an exciting announcement about a one of the projects that BIG has been working on, the scalability of the product, and the ability to grow the product into a platform to benefit the credit union industry.
  • Why John believes that chat is the new browser, and how that can be extended to loan applications and other member-facing activities using.
  • How adding AI to newly developed technologies will create new opportunities for credit unions to offer products, services, and engagement opportunities to members.

URLs related to this week's BIGCast:

Upcoming Events

  • June 11-14 AXFI Conference in Minneapolis Minnesota. Join BIG and OnApproach at the premier educational event for credit unions and community bank professionals who are serious about financial innovation. Register now and save $200 with the early bird special. http://www.axficonference.com/.
  • February 9 TAG FinTech GA 2017 in Atlanta Georgia. For our listeners in the Southeastern US, this content-packed one-day event features 50 C-Level speakers and over 500 attendees including players across Georgia's vibrant FinTech scene, from startups to global leaders like First Data, Worldpay, NCR and Fiserv. Be sure to say hi to Glen while you're there. http://www.tagonline.org/events/tag-fintech-ga/

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About BIGcast Network

Credit Union Industry Experts, John Best, Founder of Best Innovation Group (BIG), Glen Sarvady, Managing Principal at 154 Advisors and Anne Legg, Founder of THRIVE Strategic Services have teamed-up to offer a new podcast series to form the BIGcast Network. The BIGcast will become a twice weekly podcast and will be offering financial news and thought leadership in the areas of Business Strategy, Innovation, Payments and Leadership to financial institutions globally. Meet the BIGCast Network Team:

John Best is recognized as a thought leader and visionary of technology advancements and financial application development within the credit union industry. Requests for speaking engagements include Symitar national and regional conferences, Information Technologies Credit Union Association annual conference, and CUNA Technology Council, CUNA Marketing Council, CUNA lending Council Filene Water Cooler Annual Symposium and Correlation annual meeting as a keynote speaker.
Anne Legg is founder of THRIVE Strategic Services. THRIVE leads organizations to goal attainment via data translation resulting in innovative and transformational business strategies. Anne is a recognized credit union expert and thought leader with an MBA thesis on the credit union business model as well as two internationally published whitepapers on credit union business strategy. She has served as an SME for CUNA and National University and has instructed at several CUNA schools.
John Janclaes has more than thirty years of experience in the financial services industry, spanning retail banking, brokerage, and insurance. He joined Partners Federal Credit Union in June 2004 as President and Chief Executive Officer. With eleven branches located primarily in California and Florida, Partners serves employees of The Walt Disney Company, currently numbering more than 140,000 members with$1.6 billion in assets under management.

John is founder of The CEO Corner, an online forum to help business leaders and their organizations thrive (www.theceocorner.com). In recognition of John’s commitment to leadership development, proceeds from the sale of his leadership book, "Doing What Matters" will be donated to support scholarships for business leaders in training.
Glen Sarvady’s episodes of the BIGCast will focus on top-of-mind topics impacting the payments world, analysis of recent product launches, acquisitions, partnerships and innovations, and on-site reporting and interviews from industry venues like Finovate, Money 20/20 and NACHA Payments. Interviews will be brief and to-the-point, emphasizing substance and avoiding informercial territory. As with other BIGCast Network offerings credit unions receive added attention, but the discussions will be relevant and entertaining for strategic thinkers across the financial services spectrum, particularly those interested in consumer and small business experience and the real-world effects of breakthrough payment innovations.

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