Best Innovation Group Announces Reseller Agreement with Symitar

Best Innovation Group Announces Reseller Agreement with Symitar

Best Innovation Group Announces Reseller Agreement with Symitar

For Immediate Release:

Best Innovation Group (BIG), a credit union innovation catalyst, today announced a reseller agreement with Symitar®, the recognized leader in delivering core technology systems to credit unions, to bring its Amazon Echo Alexa Voice Service-based banking solution to the credit union community.

As a result of this agreement, Symitar’s customers are able to immediately integrate BIG’s voice banking technology with their existing core systems. “We at Symitar are constantly looking for opportunities to bring the latest cutting-edge technologies to our customers,” said Ed Miller, Symitar’s Senior Director of Episys® Operations. “That’s why we’re so pleased to work with BIG to make this Alexa solution broadly available.”

Voice banking has firmly established itself as one of the most promising and highly demanded technologies capable of fueling customer growth and retention. At the recent Consumer Electronics Show in Las Vegas, analysts noted that voice services are now being built into nearly all applications across the Internet of Things. BIG’s agreement with Symitar positions credit unions to participate in these breakthroughs in a meaningful way, rather than sitting on the sidelines as the large banks reap early rewards.

BIG has built Alexa Voice Service capabilities into its FIVE (Financial Interactive Voice Exchange) platform. By centralizing many common commands on the FIVE platform, these features can more easily be extended to subsequent products. Amazon Echo is the first of several devices BIG plans to support – development of similar capabilities for Google Home is already well underway.

“Chat is the new browser – whether by voice or typing,” according to BIG’s CEO and co-founder John Best. “We want to make sure credit unions are able to participate in this trend and deliver to their members the services they want.”

Separately, BIG previously reached agreement with several credit unions to deliver Amazon voice banking services via the FIVE platform, including Suncoast Credit Union in Tampa, Florida.

For more information on these solutions, please contact Ed Gonzalez at BIG (813-377-4963 or

About Symitar
Symitar, a division of Jack Henry & Associates, Inc. (NASDAQ:JKHY), is a leading provider of integrated computer systems for credit unions of all sizes. Symitar has been selected as the primary technology partner by more than 800 credit unions, serving as a single source for integrated, enterprise-wide automation and as a single point of contact and support. Additional information is available at

About Best Innovation Group
Founded in 2014, Best Innovation Group (BIG) is an innovation catalyst created to provide clients with the insights and resources to quickly implement digital solutions and adopt cutting-edge technologies. BIG provides research and development services in the form of written research and prototypes, and is constantly searching for new technological solutions to help credit unions grow. BIG leverages the aggregate scale of its clients to create relationships with large entities that would not otherwise engage in the credit union market. For more information, visit:

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2 comments on article "Best Innovation Group Announces Reseller Agreement with Symitar"


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3/23/2017 2:26 AM

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About BIGcast Network

Credit Union Industry Experts, John Best, Founder of Best Innovation Group (BIG), Glen Sarvady, Managing Principal at 154 Advisors and Anne Legg, Founder of THRIVE Strategic Services have teamed-up to offer a new podcast series to form the BIGcast Network. The BIGcast will become a twice weekly podcast and will be offering financial news and thought leadership in the areas of Business Strategy, Innovation, Payments and Leadership to financial institutions globally. Meet the BIGCast Network Team:

John Best is recognized as a thought leader and visionary of technology advancements and financial application development within the credit union industry. Requests for speaking engagements include Symitar national and regional conferences, Information Technologies Credit Union Association annual conference, and CUNA Technology Council, CUNA Marketing Council, CUNA lending Council Filene Water Cooler Annual Symposium and Correlation annual meeting as a keynote speaker.
Anne Legg is founder of THRIVE Strategic Services. THRIVE leads organizations to goal attainment via data translation resulting in innovative and transformational business strategies. Anne is a recognized credit union expert and thought leader with an MBA thesis on the credit union business model as well as two internationally published whitepapers on credit union business strategy. She has served as an SME for CUNA and National University and has instructed at several CUNA schools.
John Janclaes has more than thirty years of experience in the financial services industry, spanning retail banking, brokerage, and insurance. He joined Partners Federal Credit Union in June 2004 as President and Chief Executive Officer. With eleven branches located primarily in California and Florida, Partners serves employees of The Walt Disney Company, currently numbering more than 140,000 members with$1.6 billion in assets under management.

John is founder of The CEO Corner, an online forum to help business leaders and their organizations thrive ( In recognition of John’s commitment to leadership development, proceeds from the sale of his leadership book, "Doing What Matters" will be donated to support scholarships for business leaders in training.
Glen Sarvady’s episodes of the BIGCast will focus on top-of-mind topics impacting the payments world, analysis of recent product launches, acquisitions, partnerships and innovations, and on-site reporting and interviews from industry venues like Finovate, Money 20/20 and NACHA Payments. Interviews will be brief and to-the-point, emphasizing substance and avoiding informercial territory. As with other BIGCast Network offerings credit unions receive added attention, but the discussions will be relevant and entertaining for strategic thinkers across the financial services spectrum, particularly those interested in consumer and small business experience and the real-world effects of breakthrough payment innovations.

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